Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20240204003118688
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 05 Feb 2024 08:06:49 -0800

Hello Ahmed/ Walmart-

Thank you for your email. The 90 day return policy is when the item is purchased directly through Walmart store and is fulfilled by Walmart. Since this item is fulfilled by Designer Living which means this item has a 30 day return policy.

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: AHMED AKANOUR

Customer Order Number: 200011543764554

Purchase Order No: 108832948477694

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   510 Design Queen Size Bed Frame with Headboard Quilted Upholstered Platform, Wooden Charcoal, Size: Queen, Actual Color: Charcoal/461332300

Agent message:   Hello from walmart.com. You are advising this customer that the return policy is 30 days however per walmart.com you have this listed currently with a 90 days return window customer has until 3/31 to return this item. Please help customer with this return as he has been trying to work with you for over a month. Kindly resolve customer issue as soon as possible

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team