Subject: RE:Please contact the customer - Return/Replace - Arrived Damaged #Ref 20240128003118248
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 29 Jan 2024 09:18:08 -0800

Hello Brianna/ Walmart Team-

Thank you for your email.  Unfortunately, your return request is past both Walmart and Designer Living's 30-day return policy period; for this reason, we are unable to honor your request at this time.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Brianna Valenzuela

Customer Order Number: 200011460206687

Purchase Order No: 108832117166994

Reason for Contact:  Return/Replace - Arrived Damaged

Item name/number:   510 Design Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal, Size: Full, Actual Color: Charcoal/420248020

Agent message:   Customer would like to return this item as it arrived damaged and with parts missing. Please provide return label.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team