Subject: RE:Re: Please contact the customer - Request cancel #Ref 20240124003117948
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 24 Jan 2024 07:47:58 -0800

Hello Patricia-

Upon further investigation, we have found an order under the name Patricia Scalpi. Order no: 200011639123351/ PO no: 108901759157182. This order has already been cancelled.

Sincerely,

Kyle

Designer Living

[email-masked]

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That's the order number I have so what item is this since there has been a few that have not arrived and I had to cancel

On Wed, Jan 24, 2024, 10:28 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011624995683

Item:   None

Hello Patricia -

Thank you for your email. Can you please double check your order number? Because upon checking here in our system, there is no order registered to order no: 200011624995683.

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Patricia Scalpi

Customer Order Number: 200011624995683

Purchase Order No: None

Reason for Contact:  Request cancel

Item name/number:   None/631538113

Agent message:   Cancellation is requested

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team