Subject: RE:Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20240122003117842
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 22 Jan 2024 13:50:44 -0800

Hello Ahmed -

Thank you for that information. Upon further investigation we did contact you through email to get information about the missing parts but we never heared from you back. Walmart and Designer Living has a strict 30 day return policy and the item was delivered for almost 2 months now. Unfortunately, we cannot honor your request this time.

We apologzie for the circumstances.

Sincerely,

Kyle

Designer Living

[email-masked]

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Hi Kyle,

The item is defective.

The wood on it smells, we though it would fade away with time, but its still smelling bad, as the wood probably was not cured properly. Regardless, we have initiated the return immediately after receiving the item, and we have never received the missing parts.

Thank you for your understanding.

Ahmed Akanour

On Jan 22, 2024, at 15:10, [email-masked] wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011543764554

Item:   510 Design Quilted Upholstered Platform Queen Size Bed Frame Bedroom with Headboard Wooden Charcoal, Size: Queen, Actual Color: Charcoal

Hello Ahmerd/ Walmart Team-

Thank you for your email.  Unfortunately, your return request is past both Walmart and Designer Living's 30-day return policy period; for this reason, we are unable to honor your request at this time.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: AHMED AKANOUR

Customer Order Number: 200011543764554

Purchase Order No: 108832948477694

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   510 Design Queen Size Bed Frame with Headboard Quilted Upholstered Platform, Wooden Charcoal, Size: Queen, Actual Color: Charcoal/461332300

Agent message:   Hi this is Craig from Walmart.com please send Ahmed a box for the bedframe so he can send it back as soon as possible. Expedite it and make sure to prioritize it. Thanks!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team