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Message-ID: <8c531cdaa0cf6412@bf9e16217cab4e14>
Date: Mon, 22 Jan 2024 13:50:44 -0800
Subject: RE:Re: Please contact the customer - Damaged/Missing Parts/Not Received   #Ref 20240122003117842
From: "info@designerliving.com" <info@designerliving.com>
To: "c-D5042BB805A44D86BAA36BE2B369A5AE@relay.walmart.com" <c-D5042BB805A44D86BAA36BE2B369A5AE@relay.walmart.com>
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<p>Hello&nbsp;<span=20style=3d"text-wrap:=20wrap;">Ahmed=20-</span></p><p><=
span=20style=3d"text-wrap:=20wrap;"><br/></span></p><p><span=20style=3d"tex=
t-wrap:=20wrap;">Thank=20you=20for=20that=20information.=20Upon=20further=
=20investigation=20we=20did=20contact=20you=20through=20email=20to=20get=20=
information=20about=20the=20missing=20parts=20but=20we=20never=20heared=20f=
rom=20you=20back.=20Walmart=20and=20Designer=20Living=20has=20a=20strict=20=
30=20day=20return=20policy=20and=20the=20item=20was=20delivered=20for=20alm=
ost=202=20months=20now.=20Unfortunately,=20we=20cannot=20honor=20your=20req=
uest=20this=20time.&nbsp;</span></p><p><span=20style=3d"text-wrap:=20wrap;"=
><br/></span></p><p><span=20style=3d"text-wrap:=20wrap;">We=20apologzie=20f=
or=20the=20circumstances.</span></p><p><span=20style=3d"text-wrap:=20wrap;"=
><br/></span></p><p><span=20style=3d"text-wrap:=20wrap;">Sincerely,</span><=
/p><p><span=20style=3d"text-wrap:=20wrap;">Kyle</span></p><p><span=20style=
=3d"text-wrap:=20wrap;">Designer=20Living</span></p><p><span=20style=3d"tex=
t-wrap:=20wrap;">info@designerliving.com</span></p><p>=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p>Hi=
=20Kyle,</p><p><br/></p><p>The=20item=20is=20defective.&nbsp;</p><p><br/></=
p><p>The=20wood=20on=20it=20smells,=20we=20though=20it=20would=20fade=20awa=
y=20with=20time,=20but=20its=20still=20smelling=20bad,=20as=20the=20wood=20=
probably=20was=20not=20cured=20properly.=20Regardless,=20we=20have=20initia=
ted=20the=20return=20immediately=20after=20receiving=20the=20item,=20and=20=
we=20have=20never=20received=20the=20missing=20parts.</p><p><br/></p><p>Tha=
nk=20you=20for=20your=20understanding.&nbsp;</p><p><br/></p><p><br/></p><p>=
Ahmed=20Akanour</p><p><br/></p><p><br/></p><blockquote>On=20Jan=2022,=20202=
4,=20at=2015:10,=20s-D5042BB805A44D86BAA36BE2B369A5AE@relay.walmart.com=20w=
rote:<br/><br/></blockquote><blockquote><p>=ef=bb=bf</p><p>You=20have=20a=
=20message=20from=20Designer=20Living=20Inc.=20-=20Walmart.com=20&nbsp;</p>=
<p><br/></p><hr/><p><br/></p><p><strong>=20Sales=20Order=20Id:=20</strong>&=
nbsp;200011543764554</p><p><strong>=20Item:=20</strong>&nbsp;=20510=20Desig=
n=20Quilted=20Upholstered=20Platform=20Queen=20Size=20Bed=20Frame=20Bedroom=
=20with=20Headboard=20Wooden=20Charcoal,=20Size:=20Queen,=20Actual=20Color:=
=20Charcoal</p><p><br/></p><p><br/></p><p>Hello=20Ahmerd/=20Walmart=20Team-=
</p><p>&nbsp;</p><p>Thank=20you=20for=20your=20email.&nbsp;=20Unfortunately=
,=20your=20return=20request=20is=20past=20both=20Walmart=20and=20Designer=
=20Living&#39;s=2030-day=20return=20policy=20period;=20for=20this=20reason,=
=20we=20are=20unable=20to=20honor=20your=20request=20at=20this=20time.</p><=
p>&nbsp;</p><p>Sincerely,</p><p>Kyle</p><p>Designer=20Living=20Customer=20S=
ervice</p><p>info@designerliving.com</p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p=
>Dear=20Designer=20Living=20Inc.&nbsp;</p><p><br/></p><p>**=20THIS=20IS=20A=
N=20ESCALATION=20**</p><p><br/></p><p>This=20is=20Walmart=20Customer=20Care=
,=20contacting=20you=20on=20behalf=20of=20the=20customer=20for=20the=20orde=
r=20below.=20The=20customer=20is=20receiving=20a=20copy=20of=20this=20messa=
ge.</p><p><br/></p><p><strong>=20Customer=20Name:</strong>&nbsp;AHMED=20AKA=
NOUR</p><p><strong>Customer=20Order=20Number:</strong>&nbsp;200011543764554=
</p><p><strong>Purchase=20Order=20No:</strong>&nbsp;108832948477694</p><p><=
strong>=20Reason=20for=20Contact:=20</strong>&nbsp;Damaged/Missing=20Parts/=
Not=20Received</p><p><strong>=20Item=20name/number:=20</strong>&nbsp;=20510=
=20Design=20Queen=20Size=20Bed=20Frame=20with=20Headboard=20Quilted=20Uphol=
stered=20Platform,=20Wooden=20Charcoal,=20Size:=20Queen,=20Actual=20Color:=
=20Charcoal/461332300</p><p><strong>=20Agent=20message:=20</strong>&nbsp;=
=20Hi=20this=20is=20Craig=20from=20Walmart.com=20please=20send=20Ahmed=20a=
=20box=20for=20the=20bedframe=20so=20he=20can=20send=20it=20back=20as=20soo=
n=20as=20possible.=20Expedite=20it=20and=20make=20sure=20to=20prioritize=20=
it.=20Thanks!</p><p><br/></p><p><br/></p><p><strong>What=20you=20need=20to=
=20do=20now:</strong></p><p>1.=20Reply=20to=20this=20message=20to=20contact=
=20the=20customer,=20and=20do=20so=20within=2048=20hours,=20per=20the=20gui=
delines=20outlined=20in=20the=20<a=20href=3d"https://sellerhelp.walmart.com=
/s/guide?article=3d000006402#Customer_Service_Requirements">Marketplace=20S=
eller=20Customer=20Care=20Requirements.</a>=0d=0a=20<br/>=202.=20If=20there=
=20has=20been=20no=20reply=20to=20this=20communication=20within=2048=20hour=
s,=20Walmart=20may=20proactively=20refund=20the=20customer.</p><p><br/></p>=
<p><br/></p><p>Thank=20you,&nbsp;<br/>=20Your=20Walmart=20Customer=20Care=
=20Team</p><p><br/></p><p><img=20width=3d"1px"=20height=3d"1px"=20alt=3d""=
=20src=3d"http://cccp.relay.walmart.com/o/eJwczEFu6yAQANDTmKU1zAwEFizA8eJLW=
Xy1J5jAOEVyiORarXr7Sr3Aa0k28qxGk72AixzBevORCNwWSawIKksUDlhDgxrZoTgNpicEZLCI=
NjCRn7l6Ryr-bmO80N1ODIfu8jN_y_6U45zr62n6qL3pOP-1dHXAWEoAl5mvwZecyZcVC_mYXV7=
NkfrYXhND08_-GHrs_auPx59zpmVZ_k-U39fbbX37DQAA___tADg_"/></p><p><br/></p><hr=
/><p><br/></p><p>Walmart=20Customer=20Service=20Team</p><p><br/></p><p><img=
=20width=3d"1px"=20height=3d"1px"=20alt=3d""=20src=3d"http://cccp.relay.wal=
mart.com/o/eJwczEtOxDAMANDTNMvKtZ0QL7JIOl2wQCA-B_CkDlS0HakqQtweaS7w5qSNApuz=
NDyAF8-DiPtKZFWHWTxWbdxiDMA1SiWVplbV3JIQkGFARADx0ttVvJICkJE0vHYMh6361__quul=
x9vW2uWWvy2z7-TiniwfGUiL4zHyJoeRMoUxYKEj2eXJH0l6_db_9HB3D56bLejfONI7jS0d5_H=
h7f36aXv8DAAD__yw8OEg"/></p></blockquote><p><img=20width=3d"1px"=20height=
=3d"1px"=20alt=3d""=20src=3d"http://cccp.relay.walmart.com/o/eJwczMFqxCAQAN=
CviccwjuOoBw-azaGwh9J-gcmYrZA1kIaW_n1hf-BJLJthqqpG7cAGSzZ49RWdCC-sg0GqYRGze=
oTNgHfI5HRA1SICEmhEBM2GRiFLSzEs1i3MpQwEZ93L3_hb9mc5r3E9nqr1tUnt15vEmwXCnD3Y=
RHTznFMynGfMhkOyaVZnbH07BgKp3-3R67m3n9YfL-eK0zS9DyZ9zvf7_PEfAAD__7NhN-s"/><=
/p>
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