Subject: RE:Re: RESPONSE REQUIRED: Order Verification for Croscill Order CRL1661 #Ref 20240116003117432
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 17 Jan 2024 07:32:45 -0800

Hello Heidy-

Thank you for confirming your purchase! We have processed the order. Please allow 5-8 business days for FedEx ground delivery.

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Hello,

The reason for different billing and shipping is because this is a gift for my mother for her birthday! I am verifying that this order is true and correct.

Thank you.

On Tue, Jan 16, 2024 at 7:50 AM Customer Service [email-masked] <[email-masked]> wrote:

Hello Heidy-

We are contacting you with Croscill Customer Service regarding Order CRL1661.  This order went into error status due to a different billing and shipping addresses.  When there is an order at which the billing address does not match the shipping address, we contact the customer to verify that this is a valid purchase. This is an effort to prevent Credit Card fraud, and to give our customers a secure shopping experience.

To verify this order, please respond back to this email or contact our customer service team at 888-879-8790 M-F 7am-3:30pm PST.

Please note we can only hold the order in our system for 24-72 business hours.  If this purchase is not verified within this time-frame, the order will be cancelled.  Thank you.

Sincerely,
Kyle

Croscill Customer Service

888-879-8790

Virus-free.www.avast.com