Subject: RE:Message from Walmart.com Customer: Ask a question, 200011516174894 #Ref 20240104003116649
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 05 Jan 2024 07:16:10 -0800

Hello Andrea/ Walmart-

Thank you for your email. Can you send us a photo of the damaged part of the item?

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.,

Andrea Mayo wants to connect with you for the order below:

Customer Order Number:  200011516174894

Purchase Order No:  108835570711692

Reason for Contact:  Ask a question

Item name/number:  Comfort Spaces 9-Piece Queen Comforter Sets Microfiber Bed in a Bag Bedding Set with Sheets and Side Pockets, Red/Gray/927183516

Customer Message:

the comforter messed up when we washed this. I followed directions washed on cold and dried on low delicate. my washer is a new lg and has no agitater in it. the inside of comforter came apart and the red bled all over the white part of it. I would like a refund or replacement. please

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team