Subject: RE:Front door picture #Ref 20240103003116559
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 04 Jan 2024 07:42:15 -0800

Hello Ruben-

Thank you for that information. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why you did not receive this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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