Subject: RE:Please contact the customer - My order is delayed #Ref 20240101003116441
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 02 Jan 2024 07:31:52 -0800

Hello Jami-

Thank you for taking my call.  We apologize for the delay in your shipment.  As discussed, it appears your shipment may be lost; therefore I have processed a replacement order.  Please allow 24-72 business hours for processing, and 5-7 business days for FedEx Ground delivery. Tracking should be available by this Friday; you are welcome to check back around this time.  Again, our apologies for the inconvenience caused.   Have a pleasant rest of your day!

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: jami marrero

Customer Order Number: 200011464140450

Purchase Order No: 108835676095030

Reason for Contact:  My order is delayed

Item name/number:   Comfort Spaces 9-Piece Queen Bed in a Bag Microfiber Comforter Sets Down Alternative with Sheet Set and Side Pockets, Yellow Botanical/1919764835

Agent message:   My order is delayed. Please let me know its status.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team