Subject: RE:Please contact the customer - My order is delayed #Ref 20231229003116239
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 29 Dec 2023 19:23:36 -0800

Hello Christy-

Following our earlier conversation, it appears that the package is lost. Despite our efforts to initiate a replacement order, the item ordered is out of stock and has been discontinued with no future availability; therefore, we have processed a full refund for your purchase. We sincerely apologize for any inconvenience this may have caused.

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: christy weiss

Customer Order Number: 200011614321547

Purchase Order No: 108835675295326

Reason for Contact:  My order is delayed

Item name/number:   Woolrich Down Alternative Twin Comforter Set with Matching Sham Red/Black Buffalo Check Bedding/3287249094

Agent message:   My order is delayed. Please let me know its status.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team