Subject: RE:Re: Please contact the customer - My order is delayed #Ref 20231228003116169
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 29 Dec 2023 10:37:38 -0800

Hello Sharon-

Kindly note we are aware of this status, and have as a proactive measure, initiated a lost package investigation with FedEx on, 12/28.  As communicated in our initial response, we kindly request your patience for the next 1-8 business days to allow FedEx to complete their investigation. Once FedEx concludes their inquiry, we will promptly provide you with an update. Your understanding and patience throughout this process are highly appreciated.

We sincerely apologize for any inconvenience caused.

Sincerely,

Helita

Designer Living Customer Service

[email-masked]

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FedEx tracking says delayed. Package in Georgia

Sent from my iPhone

On Dec 28, 2023, at 6:25 PM, [email-masked] wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011511324548

Item:   Mi Zone Twin/Twin XL Faux Fur Comforter Set Ultra Soft 2-Piece Ombre Shaggy Purple Multi Bedding

Hello Sharon/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Sharon Messitt

Customer Order Number: 200011511324548

Purchase Order No: 108835259475998

Reason for Contact:  My order is delayed

Item name/number:   Mi Zone Twin/Twin XL Faux Fur Comforter Set Ultra Soft 2-Piece Ombre Shaggy Purple Multi Bedding/2366490930

Agent message:   My order is delayed. Please let me know its status.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team