Subject: RE:Message from Walmart.com Customer: Ask a question, 200011460672033 #Ref 20231227003116053
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 27 Dec 2023 11:01:42 -0800

Hello Aitya/ Walmart-

Thank you for your email. Can you provide us a photo of the damaged part of the item?

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.,

Aitya Williams wants to connect with you for the order below:

Customer Order Number:  200011460672033

Purchase Order No:  108833581363547

Reason for Contact:  Ask a question

Item name/number:  510 Design Queen Bed Frame with Headboard and Wood Slats, Modern Channel Tufted Upholstered Headboard, Tan/697074281

Customer Message:

Hi, 1 of the wooden slats on my bed snapped. Can I re-order 1 from you guys?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team