Subject: RE:RE: Re: Fwd: Confirmation - Order Number D23B020F0A #Ref 20231113003111882
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 20 Dec 2023 07:12:11 -0800

Hello Marisol-

Thank you for your email. FedEx has approved the claim for the lost package and we will send a refund for your order no: D23B020F0A. Please allow 2-3 business days for the refund amount to reflect on your account. We really appreciate your patience regarding this case.

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Hello,

Has there been any update on this investigation?

Thank you and please do not hesitate to contact me if there is anything further that you may need.

Marisol Garfias  | Showroom/Account Manager

Email:[email-masked]

Cell: 818.322.7850 PST

Office Hrs: M-F 8am-5pm PST

From: [email-masked] <[email-masked]>
Sent: Wednesday, November 29, 2023 7:45 AM
To: [email-masked]
Subject: RE:Re: Fwd: Confirmation - Order Number D23B020F0A #Ref 20231113003111882

Hello Marisol-

Thank you for your email. FedEx completed the investigation for order no: D23A3105DD and we refunded it on 11/27/2023. Unfortunately, the investigation for order no: D23B020F0A is still in progress. We will update you as soon as FedEx completes the investigation for order no: D23B020F0A.

We appreciate your patience as the investigation is on progress. Please see the receipt below for the refun of order no: D23A3105DD.

Merchant DBA:

Designer Living Inc

Merchant ID:800000033214Terminal ID:001Industry Type:ECDate/Time:11/27/2023 12:15:03 ESTCurrency Code:USD

CREDITEDCredit Card TypeMasterCard Card NumberXXXXXXXXXXXX3372 Expiration Date09/2024 Amount 201.18 Order ID #D23A3105DD Order Description BOTH ITEMS WERE NOT RECEIVED CONFIRMED BY FEDEX Payment Brand Response Code000 - Response Code not Recognized Payment Brand Response CategoryX - Non Visa transactionPayment Account Reference Number Transaction Date11/27/2023 12:15:03 ESTTransaction Reference Number [TxRefNum]6564CE9635E160BC00002B5500005D0352505334

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Hello,

I still have not received any update on this case. I had 2 orders lost, only one shows pending refund on my account. Please advise

Thank you and please do not hesitate to contact me if there is anything further that you may need.

Marisol Garfias |Las Vegas Showroom /Account Manager
Cell:818.322.7850 PST
Office Hrs: M-F 8am-5pm PST

On Tue, Nov 14, 2023, 8:06 AM [email-masked] <[email-masked]> wrote:

Hello Marisol-

Thank you for your email. Unfortunately, the FedEx case for order no: D23A3105DD has not been resolved yet by FedEx and still on the process of investigation. We will include order no: D23B020F0A to the case and will update you as soon as possible when FedEx finishes the investigation. We sincerely apologize if you did not receive the package, don't worry we will help you as much as we can once FedEx completes the investigation.

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Good morning,

I received notification that my package was delivered on Friday but once again never received the item. The delivery image this time shows a different area of drop off. This is my second order that FedEx states my delivery address is wrong when they call.

Thank you and please do not hesitate to contact me if there is anything further that you may need.

Marisol Garfias |Las Vegas Showroom /Account Manager
Cell:818.322.7850 PST
Office Hrs: M-F 8am-5pm PST

---------- Forwarded message ---------
From: <[email-masked]>
Date: Thu, Nov 2, 2023, 1:13 PM
Subject: Confirmation - Order Number D23B020F0A
To:  <[email-masked]>

NEW

|

BEDDING

|

FURNITURE

|

HOME DECOR

|

SALE

BEDDING | FURNITURE | HOME DECORNEW | SALE

Thank you for your order marisol.garfias !

Visit Your Account for more information on your order status, rewards, gift card balance, and more.

Need to make a change to your order? Go to Your Account within 30 minutes of your purchase to edit your order information.

Need to get in touch with our Customer Service Team? Email [email-masked] or call 1.888.879.8790  (MON - FRI, 10:00 AM - 6:30 PM EST AND 7:00 AM - 3:30 PM PST).

If you want to exchange or return your product(s), please see our Return Policy.

If you want more information, please see our FAQ.

Thank you for shopping with us.

Designer Living

Order Summary

Order Date:  2023-11-02T20:13:02.0100000|Order #: D23B020F0A

Shipping Address:

Antonio Garfias

5659 1/2 Willowcrest Ave

North Hollywood, CA, 91601

US

818-284-8615

[email-masked]

Shipping Method:

Free Shipping

Items

Regular Price:

$498.26

Discount:

-$283.27

Coupon:

-$107.50

Sales Tax:

$11.02

Shipping Fee:

$0.00

Require Signature:

$0.00

Order Total:

$118.51

Designer Living Dollars:

-$0.00

Voucher or Gift Card:

-$0.00

Charged

$118.51

Grace Abstract Wave Area Rug

Madison Park

SIZE:6x9'  COLOR:Blue

QTY:1TOTAL:$107.49

550 Northport Parkway
Port Wentworth, GA 31407 USA

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