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Message-ID: <be602ddac97e3117@82d8dbe0f0993c2b>
Date: Tue, 19 Dec 2023 10:31:39 -0800
Subject: RE:Re: Please contact the customer - Return/Replace - Quality/Performance Issue #Ref 20231218003115432
From: "info@designerliving.com" <info@designerliving.com>
To: "c-28B3F678D39947B3A15048D3E4102B33@relay.walmart.com" <c-28B3F678D39947B3A15048D3E4102B33@relay.walmart.com>
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<p>Hello&nbsp;<span=20style=3d"text-wrap:=20wrap;">Flor/=20Walmart-</span><=
/p><p><span=20style=3d"text-wrap:=20wrap;"><br/></span></p><p><span=20style=
=3d"text-wrap:=20wrap;">Thank=20you=20for=20your=20email.=20We=20apologize=
=20for=20the=20defective=20item=20that=20you=20have=20recieved.=20We=20have=
=20already=20refunded=20your=20order.=20Please=20allow=202-3=20business=20d=
ays=20for=20the=20refund=20amount=20to=20reflect=20on=20your=20account.&nbs=
p;</span></p><p><span=20style=3d"text-wrap:=20wrap;"><br/></span></p><p><sp=
an=20style=3d"text-wrap:=20wrap;">You=20can=20just=20dispose=20of=20the=20i=
tem=20once=20the=20refund=20amount=20arrives.</span></p><p><span=20style=3d=
"text-wrap:=20wrap;"><br/></span></p><p><span=20style=3d"text-wrap:=20wrap;=
">Sincerely,</span></p><p>Kyle</p><p>Designer=20Living</p><p>info@designerl=
iving.com</p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p>Hi,</p><p><br/></p><p>A=20month=20alre=
ady=20passed=20and=20the=20odor=20doesn=e2=80=99t=20go=20away.=20We=20still=
=20open=20the=20windows=20every=20day.=20Is=20it=20a=20way=20to=20clean=20i=
t=20?=20I=20really=20wouldn=e2=80=99t=20like=20to=20have=20to=20returned=20=
the=20beds=20because=20my=20grandsons=20(3=20and=205)=20wouldn=e2=80=99t=20=
understand=20me=20taking=20there=20beds=20away.=20I=20hope=20we=20can=20fin=
d=20a=20better=20solution.<br/><br/></p><p>Flor=20Portal</p><p><br/></p><p>=
<br/></p><blockquote>On=20Dec=2019,=202023,=20at=2010:36=20AM,=20s-28B3F678=
D39947B3A15048D3E4102B33@relay.walmart.com=20wrote:<br/><br/></blockquote><=
blockquote><p>=ef=bb=bf</p><p>You=20have=20a=20message=20from=20Designer=20=
Living=20Inc.=20-=20Walmart.com=20&nbsp;</p><p><br/></p><hr/><p><br/></p><p=
><strong>=20Sales=20Order=20Id:=20</strong>&nbsp;200011538783303</p><p><str=
ong>=20Item:=20</strong>&nbsp;=20510=20Design=20Quilted=20Upholstered=20Pla=
tform=20Full=20Size=20Bed=20Frame=20with=20Headboard=20Wooden=20Charcoal,=
=20Size:=20Full,=20Actual=20Color:=20Charcoal</p><p><br/></p><p><br/></p><p=
>Hello&nbsp;<span=20style=3d"text-wrap:=20wrap;">Flor/=20Walmart-</span></p=
><p><span=20style=3d"text-wrap:=20wrap;"><br/></span></p><p>Thank=20you=20f=
or=20your=20email.=20There=20might=20be=20a=20little=20smell=20that=20comes=
=20naturally=20from=20the=20packaging.=20We=20suggest=20allowing=20a=20few=
=20days=20to=20air=20out,=20as=20this=20smell=20can=20basically=20dissipate=
=20after=202-3=20days=20in=20a=20ventilated=20place.=20We=20are=20sincerely=
=20sorry=20this=20set=20did=20not=20meet=20your=20expectations.=20If=20you=
=20still=20want=20to=20proceed=20with=20the=20replacement,=20kinldy=20confi=
rm=20the=20address=20where=20we=20will=20send=20the=20replacement=20order.<=
/p><p><br/></p><p>Sincerely,</p><p>Kyle</p><p>Designer=20Living</p><p>info@=
designerliving.com</p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p>Dear=20Designer=
=20Living=20Inc.&nbsp;</p><p><br/></p><p>**=20THIS=20IS=20AN=20ESCALATION=
=20**</p><p><br/></p><p>This=20is=20Walmart=20Customer=20Care,=20contacting=
=20you=20on=20behalf=20of=20the=20customer=20for=20the=20order=20below.=20T=
he=20customer=20is=20receiving=20a=20copy=20of=20this=20message.</p><p><br/=
></p><p><strong>=20Customer=20Name:</strong>&nbsp;Flor=20Portal</p><p><stro=
ng>Customer=20Order=20Number:</strong>&nbsp;200011538783303</p><p><strong>P=
urchase=20Order=20No:</strong>&nbsp;108831274073889</p><p><strong>=20Reason=
=20for=20Contact:=20</strong>&nbsp;Return/Replace=20-=20Quality/Performance=
=20Issue</p><p><strong>=20Item=20name/number:=20</strong>&nbsp;=20510=20Des=
ign=20Quilted=20Upholstered=20Platform=20Full=20Size=20Bed=20Frame=20with=
=20Headboard=20Wooden=20Charcoal,=20Size:=20Full,=20Actual=20Color:=20Charc=
oal/420248020</p><p><strong>=20Agent=20message:=20</strong>&nbsp;=20Custome=
r=20contacted=20about=20the=20product=20having=20lingering=20unwanted=20odo=
r.=20Requesting=20replacement=20and=20make=20sure=20that=20the=20product=20=
has=20no=20unwanted=20odor=20this=20time.=20Please=20reach=20out=20to=20the=
=20customer=20about=20the=20arrangements=20for=20the=20replacement=20and=20=
looking=20forward=20to=20your=20quick=20response.</p><p><br/></p><p><br/></=
p><p><strong>What=20you=20need=20to=20do=20now:</strong></p><p>1.=20Reply=
=20to=20this=20message=20to=20contact=20the=20customer,=20and=20do=20so=20w=
ithin=2048=20hours,=20per=20the=20guidelines=20outlined=20in=20the=20<a=20h=
ref=3d"https://sellerhelp.walmart.com/s/guide?article=3d000006402#Customer_=
Service_Requirements">Marketplace=20Seller=20Customer=20Care=20Requirements=
.</a>=0d=0a=20<br/>=202.=20If=20there=20has=20been=20no=20reply=20to=20this=
=20communication=20within=2048=20hours,=20Walmart=20may=20proactively=20ref=
und=20the=20customer.</p><p><br/></p><p><br/></p><p>Thank=20you,&nbsp;<br/>=
=20Your=20Walmart=20Customer=20Care=20Team</p><p><br/></p><p><img=20width=
=3d"1px"=20height=3d"1px"=20alt=3d""=20src=3d"http://cccp.relay.walmart.com=
/o/eJwczEtKxDAYAODTNMvyv_JaZDHtVBBmIXqCv00yBjoZqEXx9oIX-HLSyk6KKQk9UBQRjuYz=
CSIRafRrDW6NDkEtO63FuuBZ1LREQIyEEQA8xhHWnD3Z1W6hind1EDjKrr_jj-4PPc5xez5M61v=
LpZ-vOVGY-MX5cOUYxU98QQsSrrwIAk3M5kit1-cgkMtXu_dy7O279fu_c6Z5nt8Gvnwst9vy_h=
cAAP__suI3yg"/></p><p><br/></p><hr/><p><br/></p><p>Walmart=20Customer=20Ser=
vice=20Team</p><p><br/></p><p><img=20width=3d"1px"=20height=3d"1px"=20alt=
=3d""=20src=3d"http://cccp.relay.walmart.com/o/eJwczF1OhDAQB_DT0Ecy0_8Upg99=
WNg18cFo_DjALG2VBFhDiMbbm-wFfjlZRSfFlcQ9gYg4qvtKCGIm3NukIVfLBTkqWeYgojxVNyd=
PHuw5ckAHbTvlgEqhlGu41ohGaC-L_bW_tqy2H-10W928TXMu2_GYk9cBD12vZ8Qo_YATBxI94y=
JMfgDcnur3bf8pWyP0udq83IUjjeP40uA0fry9Pz9dXv8DAAD__z1YNq4"/></p></blockquot=
e><p><img=20width=3d"1px"=20height=3d"1px"=20alt=3d""=20src=3d"http://cccp.=
relay.walmart.com/o/eJwczFFqwzAMANDTxJ9BshTJ_vBHk2Yw6MfYTqA5TmdIHcjCxm4_6AX=
ekmwl4eJKQgUCiCLqvhLauopo1pBDEGQfSYVkQGM0zJ-uJg-e0GPEgOy1z2gyxKhWVMx46BiOst=
lf_2vbw46zz_vD1ZbrUtr5uiQfRnoRDVeKkXWkCw7A4UozI_iRyB2ptnXvGJbyXe-tHFv9qe3-d=
M40TdNbR5eP-Xab3_8DAAD__6XZN6I"/></p>
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