Subject: RE:Re: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20231211003114691
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Dec 2023 07:30:54 -0800

Hello Roxanne/ Walmart-

Thank you for confirming your shipping address. Unfortunately, the item is already out of stock. We proceeded on refunding your order no: 200011499428196/ PO no: 108834011340627. Please allow 2-3 business days for the refund amount to reflect on your account.

Sincerely,

Kyle

Designer Living

[email-masked]

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158 Shiloh Firetower Rd

Foxworth, MS 39483

On Mon, Dec 18, 2023, 5:18 PM Designer Living Inc. <[email-masked]> wrote:

Hello Roxanne/ Walmart-

Thank you for the photos that you have provided and we apologize for the damaged item that you have received. As our one time courtesy, we will send ypu a replacement order. Can you please confirm the address where we will send the replacement?

Sincerely,

Kyle

Designer Living

[email-masked]

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On Mon, Dec 11, 2023, 11:35 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011499428196

Item:   510 Design Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal, Size: Full, Actual Color: Charcoal

Hello Roxanne/ Walmart-

Thank you for your email. Can you send us a photo of the damaged part of the item?

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Roxanne Luckett

Customer Order Number: 200011499428196

Purchase Order No: 108834011340627

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   510 Design Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal, Size: Full, Actual Color: Charcoal/420248020

Agent message:   hi this is christelle from customer service walmart. Please be informed that the item that was received by the customer was damaged on one side of the headboard. Please respnd back for a replacement. Customer would still like to have the item.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team