Subject: RE:RE:RE:RE:RE:Please contact the customer - My order is delayed #Ref 20231214003115045
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Dec 2023 07:14:13 -0800

Hello Debra/ Walmart -

Thank you for confirming your shipping address. We have processed the replacement order. Please allow 5-7 business days for FedEx Ground delivery.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Debra Akers

175 Laurel Church Rd

Pilot VA 24138

Sent from my Galaxy

-------- Original message --------

From: "Designer Living Inc."

Date: 12/18/23  6:09 PM  (GMT-05:00)

To: Debra Akers

Subject: RE:RE:RE:RE:Please contact the customer - My order is delayed   #Ref
20231214003115045

Hello Debra-

Got that! Can you please confirm the address where we will send the replacement order?

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Yes please send the replacement. Thank you.

Sent from my Galaxy

-------- Original message --------

From: "Designer Living Inc."

Date: 12/18/23  5:18 PM  (GMT-05:00)

To: Debra Akers

Subject: RE:RE:RE:Please contact the customer - My order is delayed   #Ref
20231214003115045

Hello Debra/ Walmart-

Unfortunately, we cannot predict the exact time and date of delivery but FedEx standard delivery time will be 5-8 business days. Would you like to proceed on getting the replacement order?

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Can you get it here by Christmas...if yes I would live to have another shipped.

Sent from my Galaxy

-------- Original message --------

From: "Designer Living Inc."

Date: 12/18/23  3:49 PM  (GMT-05:00)

To: Debra Akers

Subject: RE:RE:Please contact the customer - My order is delayed   #Ref
20231214003115045

Hello Debra/ Walmart-

Thank you for your email and we apologize that your item has not arrived. Instead of requesting for a refund, would you like us to send you a replacement order?

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Since this item has not moved since Dec 3 and nobody knows where it is cam I please have a refund. The comforter set is/was one of my daughters Christmas gifts and I need the money to purchase her a different one.

Sent from my Galaxy

-------- Original message --------

From: "[email-masked]"

Date: 12/14/23  6:06 PM  (GMT-05:00)

To: Debra Akers

Subject: RE:Please contact the customer - My order is delayed   #Ref 20231214003115045

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011408741197

Item:   Intelligent Design 8-Piece Purple Boho All Season Comforter Set with Bed Sheets, Queen

Hello Debra/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Debra Akers

Customer Order Number: 200011408741197

Purchase Order No: 108833789344777

Reason for Contact:  My order is delayed

Item name/number:   Intelligent Design 8-Piece Purple Boho All Season Comforter Set with Bed Sheets, Queen/842203064

Agent message:   My order is delayed. Please let me know its status.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team