Subject: RE:Message from Walmart.com Customer: Where is my order, 200011371809373 #Ref 20231211003114743
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 12 Dec 2023 07:38:19 -0800

Hello Renee-

FedEx confirmed delivery of this package to the address registered upon making the purchase, and provided a photo of where the package delivered.  Unfortunately based on these conditions, we are unable to assist further with your claim at this time.  You may want to file a police report or file a claim with your home owners insurance.

Thank you,

Kyle

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.,

Renee Horvath wants to connect with you for the order below:

Customer Order Number:  200011371809373

Purchase Order No:  108832117926518

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces 9-Piece King Size Bed in a Bag Comforter Set with Sheets and Side Pockets, Blue/Red/1676003006

Customer Message:

never received  this item  I can  not  return for fed x  but  I need a refund

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team