Subject: RE:Re: Message from Walmart.com Customer, Ref ID: 4DB182FC172A4D54A0738978F9793930 #Ref 20231209003114523
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 11 Dec 2023 09:41:22 -0800

Hello Erica/ Walmart -

Thank you for confirming your shipping address. We have processed the replacement order. Please allow 5-7 business days for FedEx Ground delivery.

Unfortuantely, we do not support custom packages. The box package used is designed so that the item will arrive in the perfect condition. We apologize for the circumstances.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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402 railroad  street  pevely  mo

And if it can be placed in a box to Disguise what it is. It would be greatly appreciated as it is a christmas present for my daughter

On Mon, Dec 11, 2023, 10:07 AM Designer Living <[email-masked]> wrote:

Hello Erica-

Thank you for your email. We apologize that your item did not arrive. As our one time courtesy, we will send you a replacement order. Can you please confirm the address in where we will send the replacement order?

Sincerely,

Kyle

Designer Living

[email-masked]

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Hi Designer Living,

You have received an inquiry from Erica Tyz

can I please get an update in my order. this is a Christmas  present  and I still have yet to recieve it

You can respond to the customer directly by replying to this email. Please respond to this inquiry within 48 hours based on our Marketplace Seller Customer Care Requirements. We will keep a copy of each email sent and received to help resolve disputes, improve customer experience, and assess seller performance.

Thank you,
Walmart Customer Service Team

RefID: 4DB182FC172A4D54A0738978F9793930