Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20231208003114465
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 11 Dec 2023 07:47:03 -0800

Hello Renee/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011371809373/ Purchase order #: 108832117926518 with the tracking#: 786478563056 has been delivered on 11/21/23.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Renee Horvath

Customer Order Number: 200011371809373

Purchase Order No: 108832117926518

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces 9-Piece King Size Bed in a Bag Comforter Set with Sheets and Side Pockets, Blue/Red, Size: King, Actual Color: Blue/Red/1676003006

Agent message:   Customer has not received the package. Please reach out to the customer as they would like this item refunded. Thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team