Subject: RE:Please contact the customer - My order is delayed #Ref 20231207003114346
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 07 Dec 2023 13:10:28 -0800

Hello Phillip/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: phillip newman

Customer Order Number: 200011496335479

Purchase Order No: 108832218627956

Reason for Contact:  My order is delayed

Item name/number:   Comfort Spaces Sherpa Down Alternative Comforter Sets 4-Piece Plaid Print Bedding Set with Throw Navy Blue, King/Cal King/235481182

Agent message:   My order is delayed. Please let me know its status.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team