Subject: RE:Message from Walmart.com Customer: Where is my order, 200011339381792 #Ref 20231206003114227
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 06 Dec 2023 09:07:49 -0800

Hello Kelvin/ Walmart-

Thank you for your email. Can you kindly send us a photo of the item label that can be found in the product packaging that you have received?

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Kelvin  Groesch wants to connect with you for the order below:

Customer Order Number:  200011339381792

Purchase Order No:  108833476419695

Reason for Contact:  Where is my order

Item name/number:  Urban Habitat Kids Reversible Cotton Full/Queen Comforter Set 4-Piece Sunshine Printed Yellow/Coral/1676116879

Customer Message:

Dear Designer Living Inc. ** THIS IS AN ESCALATION ** This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message. Customer Name:Kelvin Groesch Customer Order Number:200011339381792 Reason for Contact: incorrect item was delivered Item name/number:Urban Habitat Kids Reversible Cotton Full/Queen Comforter Set 4-Piece Sunshine Printed Yellow/Coral Agent message: incorrect item was delivered, our customer would like it to be replaced, please contact our customer and replace it asap! What you need to do now: 1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements. 2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer. Thank you, Your Walmart Customer Care Team

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team