Subject: RE:Re: Message from Walmart.com Customer, Ref ID: 39F0A062C16C4F8FA4D74F799D0CE110 #Ref 20231125003113162
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 06 Dec 2023 08:54:47 -0800

Hello Laksh/ Walmart-

Thank you for that information and we apologize for the damaged item that you have received. As our one time courtesy, we will send you a replacement order. Can you please confirm the address in where we will send the replacement order?

Sincerely,

kyle

Designer Living

[email-masked]

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Hi

Here is the order id 200011402816216 and also attached the images of the damaged product.

Thanks

On Nov 27, 2023, at 8:34 AM, Designer Living

Hello Laksh/ Walmart-

Thank you for your email. Can you provide us a photo of the damaged item that you have received? Also please include with the email your order number, thank you!

Sincerely,

Kyle

Designer Living

[email-masked]

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Hi Designer Living,

You have received an inquiry from Laksh Avuthu

Hi, i recently purchased your item and it came with many scratches and cracks . I can share the pics if needed. Please let me know what to do.
Thanks.

You can respond to the customer directly by replying to this email. Please respond to this inquiry within 48 hours based on our Marketplace Seller Customer Care Requirements. We will keep a copy of each email sent and received to help resolve disputes, improve customer experience, and assess seller performance.

Thank you,
Walmart Customer Service Team

RefID: 39F0A062C16C4F8FA4D74F799D0CE110