Subject: RE:Message from Walmart.com Customer: Question or comment, 200011348913032 #Ref 20231205003114126
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 05 Dec 2023 08:13:24 -0800

Hello Brittany/ Walmart-

Thank you for your email. We apologize that the product did not meet your expectation. Unfortunately, we do not support scheduled pick up for item returns. Kindly proceed to your Walmart account to process a return request, becasue all of Designer Living returns are to be requested in the Walmart website.

Please note that Walmart and Designer Living has a strict 30 day return policy. The return policy starts on the day the package was delivered.

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.,

Brittany Nielsen wants to connect with you for the order below:

Customer Order Number:  200011348913032

Purchase Order No:  108832016132025

Reason for Contact:  Question or comment

Item name/number:  510 Design Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal/420248020

Customer Message:

The item is not the height the customer was expecting it to be so she will not be able to use this item, and she would love to get it returned via pickup because it is a heavy item so please schedule a return pickup for her, thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team