Subject: RE:Message from Walmart.com Customer: Ask a question, 200011369468877 #Ref 20231128003113415
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 28 Nov 2023 08:04:28 -0800

Hello Kiran/ Walmart-

Thank you for your email. Can you send us a photo of the missing parts of the item that you have received including the item label that is found on the packaging?

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.,

Kiran Sharma wants to connect with you for the order below:

Customer Order Number:  200011369468877

Purchase Order No:  108832636735456

Reason for Contact:  Ask a question

Item name/number:  510 Design Queen Headboard with Platform Bed and Wood Slats Modern Channel Tufted Upholstered Tan/697074281

Customer Message:

I have received the package, and while assembling it, there are two wooden strips missing, if you can send me the same then it will be good otherwise I need to return the bed.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team