Subject: RE:Message from Walmart.com Customer: Ask a question, 200011620782364 #Ref 20231127003113344
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 28 Nov 2023 07:24:50 -0800

Hello Lusine/ Walmart-

Thank you for your email. Kindly proceed to your Walmart account to process a return request. All our return requests are only processed thorugh the Walmart website in where you purchased the item. Please note that Walmart and Designer Living has a strict 30 day return policy, the return policy starts on the day the package was delivered.

We apologize for the circumstances.

Sincerely,

Kyle
Designer Living

[email-masked]

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Dear Designer Living Inc.,

Lusine Gyulpanosyan wants to connect with you for the order below:

Customer Order Number:  200011620782364

Purchase Order No:  108832326090850

Reason for Contact:  Ask a question

Item name/number:  510 Design Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal/420248020

Customer Message:

Customer wanted to return the 1 bed as early as possible and that would be for pick up since it's too heavy.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team