Subject: RE:Message from Walmart.com Customer: Where is my order, 200011403046172 #Ref 20231125003113154
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Nov 2023 07:29:15 -0800

Hello Michelle/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Jennifer Jones wants to connect with you for the order below:

Customer Order Number:  200011403046172

Purchase Order No:  108831796707560

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces 50"x60" Sherpa Plush Throw Reversible Bedding Blanket Fleece Cozy Soft Cranberry Plaid/380468346

Customer Message:

Tracking shows this in the same place since Nov. 12. I think it’s been lost in transit. Please cancel and refund. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team