Subject: RE:Message from Walmart.com Customer: Where is my order, 200011346205175 #Ref 20231124003113017
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 24 Nov 2023 14:05:51 -0800

Hello Diana-

Thank you for your order.  Kindly note we previously notified you on 11/20/23 regarding the status of your order, indicating that it was in transit. It seems there was a delay at the FedEx terminal; nevertheless, the package is now in motion, and delivery is scheduled for today, 11/24/23.  Have a great rest of your day!

TRACKING ID

786303402495

UPDATED DELIVERY

Friday 11/24/23 by end of day

Initially expected: Thursday, 11/16/23

DELAYED

DELIVERY STATUS

On the way

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Diana Villanueva wants to connect with you for the order below:

Customer Order Number:  200011346205175

Purchase Order No:  108831693115523

Reason for Contact:  Where is my order

Item name/number:  510 Design Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal/420248020

Customer Message:

I placed this order over 10 days ago and emailed the account and no one has reached out to me.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team