Subject: RE:Message from Walmart.com Customer: Where is my order, 200011224287052 #Ref 20231119003112466
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Nov 2023 08:18:01 -0800

Hello Sherenia/ Walmart-

Thank you for your email. Unfortunately, we cannot see further into FedEx system as to why there have been no scans for this package. As our one time courtesy, we will send you a replacement order. Can you please confirm the address where we will send the replacement order?

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.,

Sherenia Beard wants to connect with you for the order below:

Customer Order Number:  200011224287052

Purchase Order No:  108831068210647

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Cozy 3-Piece King Comforter Sets Luxe Velvet All Season Down Alternative Bedding Set Gray/1822984872

Customer Message:

This is walmart.com in behalf of the customer she will like to request a replacement for this item since she didn't receive it and really needs it

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team