Subject: RE:Re: Message from Walmart.com Customer: Give feedback, 200011419097654 #Ref 20231116003112255
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Nov 2023 07:24:17 -0800

Hello Grace/ Walmart-

Thank you for the photo that you have provided and we apologize for the wrong item size that you have recieved. As our one time courtesy, we will send you a replacement order. Can you please confirm the address in where we will send the replacement?

Sincerely,

Kyle

Designer Living

[email-masked]

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Yes please see attached

Sent from my iPhone

On Nov 17, 2023, at 10:22 AM, Designer Living Inc.

Hello Grace/ Walmart-

Thank you for your email. Can you send us a photo of the product item label that you have received?

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.,

Grace Garcia wants to connect with you for the order below:

Customer Order Number:  200011419097654

Purchase Order No:  108831793389140

Reason for Contact:  Give feedback

Item name/number:  Comfort Spaces 9-Piece Down Alternative Full Size Bed in a Bag Spring Bedding Comforter Set with Sheets and Side Pockets, Blue/Red/1780179556

Customer Message:

I ordered a FULL size and received a TWIN XL. Can you please send the correct size. I called customer service and got the voicemail

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team