Subject: RE:Message from Walmart.com Customer: Where is my order, 200011414495204 #Ref 20231118003112384
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sat, 18 Nov 2023 13:14:20 -0800

Hello Latrauna-

Thank you for bringing the issue to our attention. We sincerely apologize for the inconvenience caused by the non-receipt of your order. We want to assure you that this is the first time we have been made aware of the situation.

In light of the elapsed time and as a gesture of customer courtesy, we are initiating the process to send you a replacement for the Beautyrest Electric Throw Heated Blanket in the Brushed Long Fur Leopard Oversized 50"x60"/1019650483. Before we proceed, could you kindly confirm whether the address provided below is where you wold like the replacement to be sent?

Latrauna  Frazier

2036 Ivy Road

Orangeburg, SC 29115

I attempted to contact you by phone, but unfortunately, the call was disconnected. I left a message and would appreciate it if you could respond to this email or reach out to me directly at 925-583-9307.

Once again, we sincerely apologize for any inconvenience this may have caused. Thank you for your understanding, and we look forward to resolving this matter promptly.

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Latrauna Frazier wants to connect with you for the order below:

Customer Order Number:  200011414495204

Purchase Order No:  108829598960959

Reason for Contact:  Where is my order

Item name/number:  Beautyrest Electric Throw Heated Blanket Brushed Long Fur Leopard Oversized 50"x60"/1019650483

Customer Message:

This is very sad you could have at least send me some type of update never had anything took this long to arrive and not received any emails from the company

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team