Subject: RE:Message from Walmart.com Customer: Ask a question, 200011377984695 #Ref 20231115003112125
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 16 Nov 2023 07:44:41 -0800

Hello Phyllis / Walmart-

Thank you for your email. Have you fully opened the package? Becasue sometimes the shams and pillow cases are place in the center of the package. Please note that the set only includes 4 pillow cases and 2 shams.

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.,

Phyllis Brown wants to connect with you for the order below:

Customer Order Number:  200011377984695

Purchase Order No:  108831689942466

Reason for Contact:  Ask a question

Item name/number:  Comfort Spaces 9 Piece Bed in a Bag King Comforter Sets Down Alternative with Sheet Set and Side Pockets, Coral/1686983361

Customer Message:

Hello, our customer received this order today, however she did not receive all of the pieces, these items are missing:
3 decorative pillows, 2 Pillowcases. We have checked the product details and those items should be included, could you please help our customer by sending those items, and provide her with the new tracking number and new estimated delivery date? Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team