Subject: RE:Re: Message from Walmart.com Customer, Ref ID: 6C55026AE2DC44E7BFF23A8662210820 #Ref 20231113003111891
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Nov 2023 10:08:54 -0800

Hello Tamera-

FedEx confirmed delivery of this package to the address registered upon making the purchase, and provided a photo of where the package delivered.  Unfortunately based on these conditions, we are unable to assist further with your claim at this time.  You may want to file a police report or file a claim with your home owners insurance.

Thank you,

Kyle

Customer Service Rep.

Designer Living

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I believe it was stolen

On Tuesday, November 14, 2023, Designer Living <[email-masked]> wrote:

Hello Tamera/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011326931449/ Purchase order #: 108831377892816 with the tracking#: 786102296712 has been delivered on 11/10/23.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Order number - 200011326931449

On Monday, November 13, 2023, Designer Living <[email-masked]> wrote:

Hello Tamera/ Walmart-

Thank you for your email. Can you provide us you order number so that we can check it here in our system?

Sincerely,

Kyle

Designer Living

[email-masked]

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Hi Designer Living,

You have received an inquiry from Tamera Brunson

Hi
Please assist customer with a refund.
They never received their order however it shows as delivered when tracked on the system. Thank you

You can respond to the customer directly by replying to this email. Please respond to this inquiry within 48 hours based on our Marketplace Seller Customer Care Requirements. We will keep a copy of each email sent and received to help resolve disputes, improve customer experience, and assess seller performance.

Thank you,
Walmart Customer Service Team

RefID: 6C55026AE2DC44E7BFF23A8662210820