Subject: RE:Re: Message from Walmart.com Customer: Where is my order, 200011376311797 #Ref 20231107003111111
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 07 Nov 2023 12:37:30 -0800

Hello Arun/ Walmart-

Thank you for the information that you have provided. Unfortunately, we cannot see further into FedEx system as to why there have been no scan for this package. As our one time courtesy, we will send you a replacement order. Can you please confirm the address in where we will send the replacement order?

Sincerely,

Kyle

Designer Living

[email-masked]

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Hello Kyle, I ordered 2 comforters under the same order #. The Geometric design one was delivered on 11/1. But, the blue shark kids design is yet to be shipped. In the Walmart order tracker, the status shows as delayed and has been in that status for over a week now. Hope you can share when it’ll be shipped. Thanks!

On Tue, Nov 7, 2023 at 10:31 AM Designer Living Inc. <[email-masked]> wrote:

Hello Arun / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011376311797/ Purchase order #: 108830244928852 with the tracking#: 785680419230/785680413724 has been delivered on 11/1/23.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Arun Lakshmanan wants to connect with you for the order below:

Customer Order Number:  200011376311797

Purchase Order No:  108830244928852

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Cotton 4-Piece Queen Size Comforter Sets Blue Shark Kids Bedding Set with Chenille Trims/1417831813

Customer Message:

Hello, Any ETA when this will be shipped?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team