Subject: RE:Re: Message from Walmart.com Customer: Initiate a return, 200011048147873 #Ref 20231026003010211
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 06 Nov 2023 07:32:16 -0800

Hello Cathering/ Walmart-

Thank you for your email. Upon further investigation, the items are ordered; order no: 200011048147873/ PO no: 108820582095801 and arrived for almost 4 months now. Walmart and Designer Living has a strict 30 day return/replace policy. Unfortunately, we cannot assist you further with your claim this time. We apologize for the circumstances.

Sincerely,

Kyle

Designer Living

[email-masked]

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El El jue, oct. 26, 2023 a la(s) 6:06 p.m., Designer Living Inc. <[email-masked]> escribió:

Hello Cathering / Walmart Team -

Thank you for reaching out to us. I am sorry to hear that you received a damaged item and I would like to apologize for any inconvenience that this may have caused you. We value your satisfaction as a customer and please know that we take any concerns regarding our products seriously.

In order for us to resolve this issue, kindly provide us a photo of the defective item you received along with your purchase order number so we can have better information about the issue.

Looking forward to your response.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Cathering  Bravo wants to connect with you for the order below:

Customer Order Number:  200011048147873

Purchase Order No:  108820582095801

Reason for Contact:  Initiate a return

Item name/number:  Urban Habitat 4-Piece Full/Queen Kids Cotton Comforter Sets Blue Clouds Unicorn Bedding Set for Girls/1080581676

Customer Message:

Hi seller the cx is looking for a refund or replace for an item that was damage at the moment to get laundry so please contact the cx to let her know more info about it

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team