Subject: RE:Message from Walmart.com Customer: Where is my order, 200011340494266 #Ref 20231030003110487
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 Oct 2023 07:08:40 -0700

Hello Karen/ Walmart-

Thank you for your email. Unfortunately, we cannot see further into FedEx system as to why there have been no scans for this package. As our one time courtesy we will send you a replacement order. Can you please confirm the address in where we will send the replacement order?

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.,

Karen Cornely wants to connect with you for the order below:

Customer Order Number:  200011340494266

Purchase Order No:  108829599594177

Reason for Contact:  Where is my order

Item name/number:  Serta Plush Top Heated White Ultra-Soft Plush Electric Mattress Pad, Full/1875717861

Customer Message:

Is my  item on backorder? When can I expect delivery?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team