Subject: RE:Message from Walmart.com Customer: Ask a question, 200011209388902 #Ref 2023101900309717
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 19 Oct 2023 13:59:49 -0700

Hello Donna / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

donna dugger wants to connect with you for the order below:

Customer Order Number:  200011209388902

Purchase Order No:  108826259802327

Reason for Contact:  Ask a question

Item name/number:  Comfort Spaces 9-Piece Queen Comforter Sets Microfiber Bed in a Bag Bedding Set with Sheets and Side Pockets,Navy/Red Stripe/420017759

Customer Message:

I have been waiting for this order for a month.  I am thinking it has got lost in shipping.  Can you send out the order again?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team