Subject: RE:Re: Message from Walmart.com Customer: Where is my order, 200011159701431 #Ref 2023101600319502
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 17 Oct 2023 07:09:38 -0700

Hello Carmen/ Walmart -

Thank you for confirming your shipping address. We have processed the replacement order. Please allow 5-7 business days for FedEx Ground delivery. We apologize for the circumstances.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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33 Paul Robeson Blvd Apt 10K New Brunswick NJ 08901 and thanks

On Oct 16, 2023, at 4:16 PM, Designer Living Inc.

Hello Carmen/ Walmart-

Thank you for your email. Unfortunately, we cannot see further into FedEx system as to why there have been no scans for this package. As our one time courtesy, we will send you a replacement order. Can you please confirm the address in where we will send the replacement order?

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.,

carmen luciano wants to connect with you for the order below:

Customer Order Number:  200011159701431

Purchase Order No:  108827084226852

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces 9-Piece Full Comforter Sets Microfiber Bed in a Bag Bedding Set with Sheets and Side Pockets,Navy/Red Stripe/691591369

Customer Message:

Hi the FedEx app says that they receive the information for the shipping but nothing else almost one month since I buy this

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team