Subject: RE:Message from Walmart.com Customer: Where is my order, 200011478325683 #Ref 2023101400319333
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 16 Oct 2023 08:21:55 -0700

Hello Anna / Walmart Team -

I am sorry to hear that you received a defective item and I would like to apologize for any inconvenience that this may have caused you. We value your satisfaction as a customer and please know that we take any concerns regarding our products seriously.

In order for us to resolve this issue, kindly provide us a photo of the defective item you received so we can have better information about the issue.

Thank you for bringing this matter to our attention and we appreciate your patience and understanding. If you have any other concerns, please do not hesitate to contact us.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

Anna Peat wants to connect with you for the order below:

Customer Order Number:  200011478325683

Purchase Order No:  108828545459494

Reason for Contact:  Where is my order

Item name/number:  Serta Full Electric Blanket Fleece Ultra Soft Heated Blanket for Cold Winter Season in Charcoal/2948885962

Customer Message:

Cx receive this order and i was in an unfavorable condition (used item). Please make contact with cx , she is requesting for a replacement option.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team