Subject: RE:Message from Walmart.com Customer: Ask a question, 200011129382776 #Ref 2023101200309162
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 12 Oct 2023 13:55:59 -0700

Hello Kay / Walmart Team -

Thank you for your email.  We do show that FedEx delivered your package on 10/12/2023 at 1:15 PM. Prior to opening an investigation with FedEx, we ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not received and misplaced.

If you are still unable to locate the package, please respond back to this email and we will move forward with contacting FedEx.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Kay Jones wants to connect with you for the order below:

Customer Order Number:  200011129382776

Purchase Order No:  108828441865534

Reason for Contact:  Ask a question

Item name/number:  Home Essence Spring 7-Piece Coral Down Alternative Bedding with Floral Medallion Print Queen Comforter Set/606829882

Customer Message:

Dear Seller, I'm a Walmart CS agent, the customer contacted us she states that the item was never delivered and she needs it, please contact the customer and let him know if you can send a replacement , she don't want a refund he is looking to have the item. , so please reach out to the customer in no more than 48 hours so the customer would be able to get a refund  for the product, if that doesn't happen, we will process the refund to her according to Walmart Marketplace policies. Best Regards, Doris . please contact miss Kay  here is her email and phone number  [email-masked] -4106220428

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team