Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023100800308909
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 09 Oct 2023 14:13:40 -0700

Hello Paries / Walmart -

Thank you for reaching out to us. Apologies to hear that you have not received your order. As per checking, fedex already delivered your order on the address that we have on file which is at 2544 N 48th St, Milwaukee WI, 53210. Since you were not able to receive this package, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Paries Wright Wright

Customer Order Number: 200011357855828

Purchase Order No: 108828027589630

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces 9-Pieces Full Bed in a Bag Comforter Sets Microfiber Down Alternative Daisies Green with Sheet Set and Side Pockets, Size: Full, Actual Color: Green/1275032563

Agent message:   Customer have not received the order, order has been delivered to wrong address as customer already check around their house. Please send the replacement. Here is customer's complete address 2544 N 48th St, 53210

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team