Subject: RE:Message from Walmart.com Customer: Where is my order, 200011186777140 #Ref 2023100600318802
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 06 Oct 2023 07:29:24 -0700

Hello Shekeyla/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.,

SHEKEYLA MANDIGO wants to connect with you for the order below:

Customer Order Number:  200011186777140

Purchase Order No:  108825950906157

Reason for Contact:  Where is my order

Item name/number:  Home Essence Spring 7-Piece Coral Floral Alternative Bedding with Floral Medallion Print King Comforter Set/267435531

Customer Message:

I have yet to recieve my order and the tracking isn't telling me much. Can you enlighten me about the issue at hand?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team