Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023091500307843
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 15 Sep 2023 13:55:59 -0700

Hello Dexter / Walmart-

Thank you for your email. Upon checking with FedEx, your order #: 200011162856571 / Purchase order #: 108825540344051 with the tracking #: 783633883230 / 783633884936 has been delivered on 9/13/2023.

We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Nicole Woods

Customer Order Number: 200011162856571

Purchase Order No: 108825540344051

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces 9-Piece Down Alternative Queen Size Bed in a Bag Comforter Set with Sheets and Side Pockets, Blue/Red, Size: Queen, Actual Color: Blue/Red/1772840977

Agent message:   Customer states they did not recieve both items

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team