Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023091100307683
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 12 Sep 2023 11:45:12 -0700

Hello A Jacobs / Walmart -

Thank you so much for your email. Apoogies to hear that you did not received your order. As per checking using the Purchase Order Number provided, the said item ordered was delivered by FedEx last 8/15 with photo of proof of delivery below.

We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: A. Jacobs

Customer Order Number: 200011166362325

Purchase Order No: 108822339480391

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces  6-Pieces Twin-XL Bed in a Bag Down Alternative Microfiber Daisies Green Floral Comforter Set with Sheet Set, Size: Twin-XL, Actual Color: Green/663782936

Agent message:   customer called to inform she never received her Comfort Spaces 6-Pieces Twin-XL Bed in a Bag Down Alternative Microfiber Daisies Green Floral Comforter Set with Sheet Set, Size: Twin-XL, Actual Color: Green, it was not in any of the packages she received on 8/15. She is requesting a replacement. Please  follow up.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team