Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023091000307626
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 11 Sep 2023 08:19:40 -0700

Hello Crystal / Walmart –

Thank you for your email. Upon checking with FedEx, your order#: 200011201210019 / Purchase order #: 108824410692257 with the tracking #: 783206813034 has been delivered to the address we have on file 679 Kellogg St, San Marcos, CA 92078 on 9/8/2023.

Please see FedEx's proof of delivery below:

We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Crystal Allen

Customer Order Number: 200011201210019

Purchase Order No: 108824410692257

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces 9-Piece Comforter Set Microfiber Navy Blue Bed in A Bag Hypoallergenic Reversible with Side Pockets Bed sets for Queen Bed/129158108

Agent message:   The customer did not get the order at her address and she did not receive it so please process a full refund for the customer as soon as possible

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team