Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023090700317492
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 08 Sep 2023 07:39:34 -0700

Hello Brittney/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order #: 200011268723395/ Purchase order #: 108824921554505 with the tracking#: 783317452214 has been delivered on 9/7/23.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Brittney Swann

Customer Order Number: 200011268723395

Purchase Order No: 108824921554505

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces 9-Piece King Comforter Sets Microfiber Bed in a Bag Bedding Set with Sheets and Side Pockets,Navy/Red Stripe, Size: King, Actual Color: Navy/Red/1178745392

Agent message:   cx did not receive the item but it is marked delivered please contact with the cx and redeliver the item to the correct address

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team