Subject: RE:Re: Re: Customer: Kisha Simon, TRK# 782402515650, Order# 108819041034340 #Ref 2023090100317271
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 01 Sep 2023 07:53:27 -0700

Hello Steven-

Thank you for the photos that you have provided. We have confirmed that the customer returned because the worng item was delivered. The customer has been refunded, kindly return to stock if the item is in good condition and dispose of it if it is damaged.

Comfort Spaces Queen Comforter Set with Bed skirt   Microfiber 5-Piece Floral Printed Comforter Set, Blush/Gray

Purchase Order #: 108819041034340|RMA #: 133149515383668947

RETURN REASON

Inadequate Quality

CUSTOMER

Kisha Simon

ITEM PRICE

$46.99

QUANTITY

x 1

Refunded

RETURN DETAILS

FedExTracking #:782402515650

Request Date:08/13/2023

Return line:1

Customer Order #:200011081719107

Refund Status:Refunded

Channel:In Store

Refund Channel:48-Hour Auto

Refund Date:08/22/2023

Tracking Status:Delivered

Refund Mode:Post Delivery

ORDER DETAILS

Item ID:1684712047

PO Line #:1

ORDER BALANCE

Total Item Price $46.99 x 1$46.99

Shipping:$0.00

Taxes:$3.41

Refund   Amount:$50.40

Sincerely,

Kyle

Desginer Living

[email-masked]

===============================================================================

Good Morning,

Please see attachments for photos requested.

Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Fri, Sep 1, 2023 at 10:30 AM [email-masked] <[email-masked]> wrote:

Hello Steven-

Can you provide us the actual photo of the product that was returned? Thank you.

Sincerely,

Kyle

Designer Living Customer Service Representative

[email-masked]

===============================================================================

Good Morning,

Is there any update on this request? Please advise how you would like us to proceed with processing this order.

Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Thu, Aug 24, 2023 at 3:17 PM Steven Adams <[email-masked]> wrote:

Good Afternoon,

Is there any update on this request.

Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Tue, Aug 22, 2023 at 2:24 PM Steven Adams <[email-masked]> wrote:

Good Afternoon,

We received a return from the following customer. Upon researching the order number in Sales order list, we noticed that the item number that we received was different from the item number that is listed under the order number. Can you advise if the customer returned the item due to not receiving the correct item or if they returned the wrong item by accident. The item number that is listed under the order number is CS10-1509 and the item number that we physically received was HE10-416-1.

Please see attachment for photo of return label for reference,

Please advise how you would like us to proceed with this return.

Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845