Subject: RE:Re: Customer: Kisha Simon, TRK# 782402515650, Order# 108819041034340 #Ref 2023090100317271
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 01 Sep 2023 07:30:19 -0700

Hello Steven-

Can you provide us the actual photo of the product that was returned? Thank you.

Sincerely,

Kyle

Designer Living Customer Service Representative

[email-masked]

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Good Morning,

Is there any update on this request? Please advise how you would like us to proceed with processing this order.

Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Thu, Aug 24, 2023 at 3:17 PM Steven Adams <[email-masked]> wrote:

Good Afternoon,

Is there any update on this request.

Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Tue, Aug 22, 2023 at 2:24 PM Steven Adams <[email-masked]> wrote:

Good Afternoon,

We received a return from the following customer. Upon researching the order number in Sales order list, we noticed that the item number that we received was different from the item number that is listed under the order number. Can you advise if the customer returned the item due to not receiving the correct item or if they returned the wrong item by accident. The item number that is listed under the order number is CS10-1509 and the item number that we physically received was HE10-416-1.

Please see attachment for photo of return label for reference,

Please advise how you would like us to proceed with this return.

Thank You

Steven Adams

Rework Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845