Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023082600307073
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 28 Aug 2023 07:11:54 -0700

Hello Celeste/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011203151034/ Purchase order #: 108823265264763 with the tracking#: 782735531782 has been delivered on 8/25/23.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Celeste Hayes

Customer Order Number: 200011203151034

Purchase Order No: 108823265264763

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Cozy 3-Piece Full/Queen Comforter Sets Luxe Velvet All Season Down Alternative Bedding Set Gray, Size: Full/Queen, Actual Color: Grey/1969928701

Agent message:   The customer did not receive the item, please assist

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team