Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200011061031680 #Ref 2023082500317037
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 25 Aug 2023 10:07:53 -0700

Hello Kaitlin-

Thank you for the photo that you have provided. We apologize for the damaged product that you have received, we will send you a replacement order. Can you confirm the address in where we will send the replacement order?

Sincerely,

Kyle

Designer Living

[email-masked]

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Sent from my iPhone

On Aug 25, 2023, at 11:24 AM, Designer Living Inc.

Hello Kaitlin/ Walmart-

Thank you for your email. Can you tell us more in detail in why you want to have a replacement order and as to why you do not have the item anymore?

Sincerely,

Kyle

Designer Living

[email-masked]

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Dear Designer Living Inc.,

Kaitlin Carlile wants to connect with you for the order below:

Customer Order Number:  200011061031680

Purchase Order No:  108823163773159

Reason for Contact:  Ask a question

Item name/number:  Madison Park Poly Slub Full/Queen Comforter Set with Decor Pillow 4-Piece Floral Print All Season Bedding Set, Black/1942315907

Customer Message:

Hello this is Robin of CSR at Walmart, this customer wants to get a replacement but she does not have the item anymore. Please could you call her? (203) 988-3124.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team