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Message-ID: <bd845eacf13bce00@a724a572f47c6d7b>
Date: Wed, 23 Aug 2023 15:24:18 -0700
Subject: RE:Re: Re: Re: Message from Walmart.com Customer: Where is my order, 200011150021041 #Ref 2023081900306844
From: "info@designerliving.com" <info@designerliving.com>
To: "c-1C5D1BD9561D473D9FC888B8CB160836@relay.walmart.com" <c-1C5D1BD9561D473D9FC888B8CB160836@relay.walmart.com>
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<p=20style=3d"line-height:1.2;margin-top:3.75pt;margin-bottom:3.75pt;"><spa=
n=20style=3d"font-size:=2012pt;=20font-family:=20Calibri,=20sans-serif;=20f=
ont-variant-numeric:=20normal;=20font-variant-east-asian:=20normal;=20font-=
variant-alternates:=20normal;=20vertical-align:=20baseline;=20white-space:=
=20pre-wrap;">Hello=20Samuella=20/=20Walmart=20-</span></p><p><br/></p><p=
=20style=3d"line-height:1.2;margin-top:3.75pt;margin-bottom:3.75pt;"><span=
=20style=3d"font-size:=2012pt;=20font-family:=20Calibri,=20sans-serif;=20fo=
nt-variant-numeric:=20normal;=20font-variant-east-asian:=20normal;=20font-v=
ariant-alternates:=20normal;=20vertical-align:=20baseline;=20white-space:=
=20pre-wrap;">At=20your=20request,=20we=20have=20processed=20your=20refund=
=20in=20the=20full=20amount=20of=20$35.30</span><span=20style=3d"font-size:=
=2012pt;=20font-family:=20Calibri,=20sans-serif;=20background-color:=20rgb(=
255,=20255,=20255);=20font-variant-numeric:=20normal;=20font-variant-east-a=
sian:=20normal;=20font-variant-alternates:=20normal;=20vertical-align:=20ba=
seline;=20white-space:=20pre-wrap;">.</span><span=20style=3d"font-size:=201=
2pt;=20font-family:=20Calibri,=20sans-serif;=20font-variant-numeric:=20norm=
al;=20font-variant-east-asian:=20normal;=20font-variant-alternates:=20norma=
l;=20vertical-align:=20baseline;=20white-space:=20pre-wrap;">&nbsp;&nbsp;</=
span><span=20style=3d"font-family:=20Calibri,=20sans-serif;=20font-size:=20=
12pt;=20white-space-collapse:=20preserve;">Please=20allow=203-5=20business=
=20days=20to=20see=20this=20credit=20reflect=20on=20your=20account.</span><=
/p><p><br/></p><p=20style=3d"line-height:1.2;margin-top:0pt;margin-bottom:0=
pt;"><span=20style=3d"font-size:=2012pt;=20font-family:=20Calibri,=20sans-s=
erif;=20font-variant-numeric:=20normal;=20font-variant-east-asian:=20normal=
;=20font-variant-alternates:=20normal;=20vertical-align:=20baseline;=20whit=
e-space:=20pre-wrap;">Sincerely,</span></p><p><br/></p><p=20style=3d"line-h=
eight:1.2;margin-top:0pt;margin-bottom:0pt;"><span=20style=3d"font-family:=
=20Calibri,=20sans-serif;=20font-size:=2012pt;=20white-space-collapse:=20pr=
eserve;">Trisha</span></p><p=20style=3d"line-height:1.2;margin-top:0pt;marg=
in-bottom:0pt;"><span=20style=3d"font-family:=20Calibri,=20sans-serif;=20fo=
nt-size:=2012pt;=20white-space-collapse:=20preserve;">Designer=20Living=20C=
ustomer=20Service</span><br/></p><p=20style=3d"line-height:1.2;margin-top:0=
pt;margin-bottom:0pt;"><span=20style=3d"font-size:=2012pt;=20font-family:=
=20Calibri,=20sans-serif;=20font-variant-numeric:=20normal;=20font-variant-=
east-asian:=20normal;=20font-variant-alternates:=20normal;=20vertical-align=
:=20baseline;=20white-space:=20pre-wrap;">1-888-879-8790</span></p><p=20sty=
le=3d"line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><a=20href=3d"mailt=
o:info@designerliving.com"=20style=3d"text-decoration-line:=20none;"><span=
=20style=3d"font-size:=2012pt;=20font-family:=20Calibri,=20sans-serif;=20co=
lor:=20rgb(0,=200,=20255);=20font-variant-numeric:=20normal;=20font-variant=
-east-asian:=20normal;=20font-variant-alternates:=20normal;=20text-decorati=
on-line:=20underline;=20text-decoration-skip-ink:=20none;=20vertical-align:=
=20baseline;=20white-space:=20pre-wrap;">info@designerliving.com</span></a>=
</p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p>I=20want=20a=20refund=20because=20t=
his=20comforter=20was=20for=20my=20dorm=20and=20I=e2=80=99m=20on=20campus=
=20already=20and=20bought=20a=20next=20comforter=20so=20I=20need=20a=20refu=
nd&nbsp;</p><p><br/></p><p>On=20Wed,=20Aug=2023,=202023=20at=202:47=20PM=20=
Designer=20Living=20Inc.=20&lt;<a=20href=3d"mailto:s-1C5D1BD9561D473D9FC888=
B8CB160836@relay.walmart.com">s-1C5D1BD9561D473D9FC888B8CB160836@relay.walm=
art.com</a>&gt;=20wrote:<br/></p><blockquote=20class=3d"gmail_quote"=20styl=
e=3d"margin:0px=200px=200px=200.8ex;border-left-width:1px;border-left-style=
:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><p>Hello=20Samu=
ella=20/=20Walmart=20-</p><p><br/></p><p>Thank=20you=20for=20your=20respons=
e.=20We=20have=20spoke=20with=20FedEx=20and=20was=20told=20that=20the=20res=
ult=20of=20the=20investigation=20you=20opened=20says=20that=20package=20was=
=20deemed=20lost.=20They=20will=20be=20sending=20us=20a=20letter=20via=20em=
ail=20of=20these=20results.=20Meanwhile,=20we=20will=20go=20ahead=20and=20p=
rocess=20a=20replacement=20order.=20Can=20you=20please=20confirm=20the=20ad=
dress=20where=20you=20want=20the=20replacement=20to=20be=20delivered?</p><p=
><br/></p><p>Thank=20you=20and=20looking=20forward=20to=20your=20response.<=
/p><p><br/></p><p>Sincerely,</p><p><br/></p><p>Trisha</p><p>Designer=20Livi=
ng=20Customer=20Service<br/></p><p>1-888-879-8790</p><p><a=20href=3d"mailto=
:info@designerliving.com"=20target=3d"_blank">info@designerliving.com</a></=
p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d</p><p><br/></p><p>I=20talked=20to=20them=20over=20the=20=
phone=20but=20the=20case=20number=20is&nbsp;</p><p>81959802=20I=20believe&n=
bsp;</p><p><br/></p><p>On=20Tue,=20Aug=2022,=202023=20at=202:59=20PM=20Desi=
gner=20Living=20Inc.=20&lt;<a=20href=3d"mailto:s-1C5D1BD9561D473D9FC888B8CB=
160836@relay.walmart.com"=20target=3d"_blank">s-1C5D1BD9561D473D9FC888B8CB1=
60836@relay.walmart.com</a>&gt;=20wrote:<br/></p><blockquote=20class=3d"gma=
il_quote"=20style=3d"margin:0px=200px=200px=200.8ex;border-left-width:1px;b=
order-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"=
><p>Hello=20Samuella&nbsp;=20/=20Walmart=20-</p><p><br/></p><p>Thank=20you=
=20for=20your=20response.=20Apologies=20for=20the=20trouble=20you=20are=20e=
xperiencing=20with=20regards=20to=20your=20order.=20Checking=20on=20your=20=
case,=20the=20address=20that=20we=20have=20on=20file=20is=20correct.=20Norm=
al=20process=20of=20escalating=20this=20issue=20is=20to=20file/open=20an=20=
investigation=20with=20FedEx.=20Since=20you=20mentioned=20that=20you=20have=
=20already=20reached=20out=20to=20them=20can=20you=20please=20send=20us=20a=
=20photo=20of=20their=20email=20and=20as=20well=20as=20a=20case=20number?</=
p><p><br/></p><p>Looking=20forward=20to=20your=20response.</p><p><br/></p><=
p>Sincerely,</p><p><br/></p><p>Trisha</p><p>Designer=20Living=20Customer=20=
Service</p><p>1-888-879-8790</p><p><a=20href=3d"mailto:info@designerliving.=
com"=20target=3d"_blank">info@designerliving.com</a></p><p>=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p=
><p><br/></p><p>Good=20afternoon.=20I=20have=20already=20went=20to=20FedEx=
=20about=20this=20situation=20and=20nothing=20was=20done.=20It=20doesn=e2=
=80=99t=20make=20sense=20for=20me=20to=20pay=20for=20something=20and=20not=
=20get=20it&nbsp;</p><p><br/></p><p>On=20Mon,=20Aug=2021,=202023=20at=205:1=
3=20PM=20Designer=20Living=20Inc.=20&lt;<a=20href=3d"mailto:s-1C5D1BD9561D4=
73D9FC888B8CB160836@relay.walmart.com"=20target=3d"_blank">s-1C5D1BD9561D47=
3D9FC888B8CB160836@relay.walmart.com</a>&gt;=20wrote:<br/></p><blockquote=
=20class=3d"gmail_quote"=20style=3d"margin:0px=200px=200px=200.8ex;border-l=
eft-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rg=
b(204,204,204)"><p>Hello=20Sameulla=20/=20Walmart-</p><p>&nbsp;</p><p>Thank=
=20you=20for=20your=20email.=20We=20are=20sorry=20to=20hear=20your=20order=
=20has=20been=20delivered=20to=20a=20wrong=20address.=20Unfortunately,=20we=
=20cannot=20see=20further=20into=20FedEx&#39;s=20system=20as=20to=20why=20t=
his=20order=20has=20been=20route=20to=20a=20different=20location;=20therefo=
re,=20we=20ask=20of=20you=20to=20open=20an=20investigation=20with=20FedEx.=
=20Generally,=20this=20will=20take=20anywhere=20between=201-8=20business=20=
days=20to=20resolve;=20however,=20it=20can=20be=20completed=20sooner.=20Onc=
e=20FedEx=20completes=20their=20investigation,=20kindly=20notify=20us=20of=
=20the=20results;=20and=20we=20in=20turn=20will=20help=20you=20as=20much=20=
as=20we=20can.=20Please=20provide=20this=20tracking=20number:=2078224427382=
9=20to=20FedEx.=20We=20appreciate=20your=20patience=20while=20the=20investi=
gation=20is=20in=20progress.=20Thank=20you!</p><p>&nbsp;</p><p>Sincerely,</=
p><p><br/></p><p>Trisha</p><p>Designer=20Living=20Customer=20Service</p><p>=
1-888-879-8790</p><p><a=20href=3d"mailto:info@designerliving.com"=20target=
=3d"_blank">info@designerliving.com</a><span=20style=3d"white-space:pre-wra=
p"></span></p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p>Dear=20Designer=20Living=
=20Inc.,&nbsp;</p><p><br/></p><p>Samuella=20Trenchfield=20wants=20to=20conn=
ect=20with=20you=20for=20the=20order=20below:</p><p><br/></p><p><strong>=20=
Customer=20Order=20Number</strong>:&nbsp;=20200011150021041</p><p><strong>=
=20Purchase=20Order=20No</strong>:&nbsp;=20108822236377506</p><p><strong>=
=20Reason=20for=20Contact:=20</strong>&nbsp;Where=20is=20my=20order</p><p><=
strong>=20Item=20name/number:</strong>&nbsp;=20Comfort=20Spaces=202-Piece=
=20Twin/Twin=20XL=20Comforter=20Set=20Microfiber=20White=20Elastic=20Ruched=
=20Bedding=20Sets/1019114462</p><p><br/><br/></p><p><strong>Customer=20Mess=
age</strong>:<br/></p><p>When=20I=20checked=20fedex=20they=20delivered=20my=
=20comforter=20in=20Hollywood=20FL=20instead=20of=20West=20Park=20FL=20so=
=20I=20would=20like=20a=20refund</p><p><br/></p><p><strong>What=20you=20nee=
d=20to=20do=20now:</strong></p><p>1.=20Reply=20to=20this=20message=20to=20c=
ontact=20the=20customer,=20and=20do=20so=20within=2048=20hours,=20per=20the=
=20guidelines=20outlined=20in=20the=20<a=20href=3d"https://sellerhelp.walma=
rt.com/s/guide?article=3d000006402#Customer_Service_Requirements"=20target=
=3d"_blank">Marketplace=20Seller=20Customer=20Care=20Requirements.</a>=0d=
=0a=20<br/>=202.=20If=20there=20has=20been=20no=20reply=20to=20this=20commu=
nication=20within=2048=20hours,=20Walmart=20may=20proactively=20refund=20th=
e=20customer.</p><p><br/><br/></p><p>Thank=20you,&nbsp;</p><p>Your=20Walmar=
t=20Customer=20Care=20Team</p><p><br/></p><p><img=20width=3d"1px"=20height=
=3d"1px"=20alt=3d""=20src=3d"http://cccp.relay.walmart.com/o/eJwczFFqxCAQAN=
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