Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023082300306976
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 23 Aug 2023 11:40:52 -0700

Hello Virginia / Walmart -

Thank you for your order with Designer Living. As per checking, the item you ordered (CS14-0835-1) doesn't come with pillow covers.

Here are the inclusions of the Zoe Quilt Mini Set that you ordered which you can also look up to Designer Living Website (www.designerliving.com)

Should you need further assistance, feel free to contact us.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Virginia Obertrifter

Customer Order Number: 200011033611081

Purchase Order No: 108823574212222

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Quilt Set Full/Queen 3 Set Microfiber Lightweight Floral Print Pink Summer Coverlet, Size: Full/Queen/660638997

Agent message:   Customer is saying that she got the item but she is missing 2 pillow covers.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team